Shipping Policy

Last updated: June 30, 2026

At Casamarelle, we want your shopping experience to feel smooth, clear and worry-free. Below you’ll find everything you need to know about order processing, delivery times, shipping fees and tracking.

1. Shipping Coverage

We currently offer shipping to many countries and regions worldwide.

Available shipping destinations will be shown at checkout. If your location is not available, the checkout page will notify you before payment.

2. Order Processing Time

Most orders are processed within 3–7 business days.

Processing time includes order confirmation, item preparation, quality checks, packing and dispatch. During peak seasons, holidays or high-volume periods, processing may take slightly longer.

If an item becomes temporarily unavailable after your order is placed, our customer care team will contact you with available options, such as an alternative item, partial shipment or refund.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

Estimated delivery time includes both processing time and shipping transit time.

Most orders are delivered within approximately 7–15 business days after dispatch, depending on the destination country, carrier, customs clearance and local delivery conditions.

Please note that delivery estimates are provided as a reference only. Actual delivery time may vary due to customs processing, public holidays, weather conditions or carrier delays.

4. Shipping Fees

Casamarelle offers:

• Free standard shipping on orders over $99

• Standard shipping rates for orders under $99, calculated at checkout

Final shipping costs will be shown clearly at checkout before payment is completed.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow a short time for tracking information to update after the package has been dispatched. Tracking updates may vary depending on the shipping carrier and destination country.

6. Multiple-Item Orders

If your order includes multiple items, they may be shipped together or separately depending on availability and fulfillment timing.

If part of your order is delayed or unavailable, our customer care team will contact you with the available options.

7. Important Delivery Notes

Please make sure your shipping address, phone number and email address are correct before placing your order.

Casamarelle is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Delivery may be affected by:

• Customs clearance

• Public holidays

• Peak shopping seasons

• Weather conditions

• Carrier delays

• Local delivery service disruptions

8. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees depending on your destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

9. Lost or Delayed Packages

If your tracking information has not updated for an extended period, or if your package appears to be delayed, please contact our customer care team.

We will do our best to assist you and help follow up with the shipping carrier where possible.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@casamarelle.com

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more quickly.

Thank you for choosing Casamarelle. We are honored to be part of your next escape.