FAQ

Orders

How do I know if my order was placed successfully?

After placing your order, you should receive an order confirmation email with your order details. If you do not receive a confirmation email, please check your spam or promotions folder.

If you still cannot find it, contact our customer care team with the email address used at checkout.

Can I cancel my order?

If you would like to cancel your order, please contact us within 24 hours of placing your order.

Orders may be cancelled free of charge if they have not yet been processed or shipped. Once an order has shipped, we are unable to cancel it, but you may contact us after delivery to request a return if your item is eligible.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address.

If your order has not yet been processed or shipped, we will do our best to update the address. Once the package is on its way, we may not be able to make changes.

Shipping

Where does Casamarelle ship?

We currently offer shipping to many countries and regions worldwide. Available shipping destinations will be shown at checkout.

How long does shipping take?

Most orders are processed within 3–7 business days.

After dispatch, most orders are delivered within approximately 7–15 business days, depending on the destination, carrier, customs clearance and local delivery conditions.

Do you offer free shipping?

Yes. Casamarelle offers free standard shipping on orders over $99.

For orders under $99, shipping rates are calculated and shown at checkout.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow a short time for tracking updates to appear after dispatch.

Sizing & Fit

How do I choose the right size?

Please refer to our Size Guide before placing your order.

If you are between sizes, we generally recommend sizing up for a more comfortable resort fit, especially for fitted styles or woven fabrics.

Are Casamarelle pieces true to size?

Fit may vary depending on the style, silhouette and fabric. Many of our pieces are designed with an easy resort fit, but structured or fitted pieces may feel more tailored.

Please check the product description and Size Guide for guidance.

Returns & Exchanges

What is your return window?

You may request a return or exchange within 14 days from the date your package is marked as delivered.

Items must meet our return eligibility requirements.

What items are eligible for return?

Items must be unworn, unwashed, undamaged, unaltered and returned with original tags and packaging where applicable.

Items must be clean and in resalable condition, with no stains, odors, makeup marks or signs of wear.

Who pays for return shipping?

Customers are responsible for return shipping costs, including any international shipping fees, customs duties or clearance charges, unless the return is due to an error on our part.

How long does it take to receive a refund?

Once your return has been received and approved, we will begin processing your refund within 3 business days.

Refund timing may vary depending on your payment provider.

Products

Will the product color look exactly like the photos?

We do our best to present product colors as accurately as possible. However, slight color differences may occur due to lighting, photography and screen settings.

Are items restocked?

Some styles may be restocked depending on availability. If a piece is unavailable, you may contact our customer care team for assistance.

Contact

How can I contact Casamarelle?

You can contact our customer care team at:

Email: support@casamarelle.com

We typically respond within 1–3 business days.

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more quickly.