Privacy Policy

Last updated: June 30, 2026

Thank you for visiting Casamarelle.

This Privacy Policy explains how Casamarelle collects, uses, shares and protects your personal information when you visit our website, place an order, contact our customer care team, subscribe to our emails or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Shipping and billing address

• Phone number

• Order details

• Account information, if you create an account

• Customer service messages and related information

• Marketing preferences, such as email subscription status

When you place an order, payment information is processed securely by our payment service providers. Casamarelle does not store your full payment card details.

We may also collect certain information automatically when you visit our website, including:

• Device information

• Browser type

• IP address

• Pages viewed

• Referring pages

• Shopping activity on our website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to provide a smooth and secure shopping experience.

This may include:

• Processing and fulfilling your orders

• Sending order confirmations, shipping updates and customer service messages

• Responding to your questions or requests

• Managing returns, exchanges and refunds

• Creating and managing your customer account

• Improving our website, products and customer experience

• Personalizing your shopping experience

• Sending marketing emails, if you have chosen to receive them

• Preventing fraud, unauthorized transactions and misuse of our website

• Complying with legal, tax and accounting obligations

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers only when necessary to operate our business and provide our services to you. These may include:

• Payment processors

• Shipping and delivery partners

• Order fulfillment partners

• Website hosting and ecommerce platform providers

• Email marketing platforms

• Analytics and advertising partners

• Customer service tools

• Professional advisers, where necessary

• Legal or regulatory authorities, if required by law

These service providers are only permitted to use your information as needed to perform services on our behalf.

We may also share information if required to protect our rights, prevent fraud, comply with legal obligations, or in connection with a business transfer such as a merger, acquisition or sale of assets.

4. Cookies and Tracking Technologies

Casamarelle uses cookies and similar technologies to help our website function properly, improve your browsing experience and understand how visitors use our site.

Cookies may help us:

• Keep items in your shopping cart

• Remember your preferences

• Understand website traffic and performance

• Improve our product recommendations and website experience

• Support advertising and marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including shopping cart and checkout features.

5. Marketing Communications

If you sign up for our newsletter or agree to receive marketing messages, we may send you updates about new arrivals, resort edits, styling notes, special offers and brand news.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our customer care team.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your orders, account, returns, shipping updates or customer service requests.

6. Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes and protect our rights.

For example, we may retain order records as required for accounting, tax, fraud prevention or legal purposes.

When personal information is no longer needed, we will take reasonable steps to delete, anonymize or securely store it according to applicable requirements.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Object to or restrict certain uses of your information

• Withdraw consent for marketing communications

• Request more information about how your data is used or shared

To make a privacy request, please contact us at:

Email: support@casamarelle.com

We may need to verify your identity before processing certain requests.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.

Our website uses secure technologies and trusted service providers to help protect your information during browsing, account use and checkout.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

9. International Orders and Data Transfers

Casamarelle serves customers in different locations. Your personal information may be processed in countries other than your country of residence, depending on where our service providers and business operations are located.

When information is transferred or processed internationally, we take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and applicable privacy requirements.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

11. Third-Party Links

Our website may contain links to third-party websites or services. Casamarelle is not responsible for the privacy practices, content or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Casamarelle Customer Care
Email: support@casamarelle.com

Thank you for trusting Casamarelle.